After airline passengers wouldn’t stop complaining about the time they spent at baggage claim (even when more staff were added and wait times fell) a Houston airport simply moved the arrival gates so that passengers spent more of their “wait” time walking to the baggage claim. The complaints all but disappeared.

via Dear Mona, Which Is The Fastest Check-Out Lane At The Grocery Store? | FiveThirtyEight

2 Replies to “Waiting”

  1. Landing in Philadelphia from an international flight, seems like you end up walking 5-6 miles of walkways before you get out into the domestic terminal. Good to stretch legs after a long flight, but if it’s your final destination your bags are probably ready for you by that time. Heh.

    Liked by 1 person

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