A Message to TaylorMade

Nick Momrik5 Comments

I just sent the following message to TaylorMade. We’ll see what happens.

Hi,
I have a set of the Burner irons that I purchased almost 2 years ago at the Saginaw Golf Centre in Saginaw, MI. Last September during a round of golf the 6 iron snapped inside the hosel and the head went flying down the fairway on a par 3. The shop called it in and then sent in the club for a free repair. I had my club back in about 3 weeks.

This past Sunday the same thing happened to my 5 iron on a shot just off the fairway. Since I’m out in Phoenix, AZ for a few months I took the club in to the PGA Tour Superstore in Scottsdale. They sent the club in and I expect I’ll get it back in about 3 weeks as well.

I just got home from the driving range, where the same exact thing has now happened to my 8 iron. This is starting to get ridiculous!

Every time I swing the club now I’m afraid something is going to break. I’m sure I could get this club sent in for a free repair as well, but I think it’s time to ask for a different option. How many more clubs out of this set are going to break on me?

Three clubs have now broken in less than 6 months and I’ll be without 2 of them for the next several weeks if I stick to the same repair options. It makes it tough to play golf without a full bag. Is there a way I could exchange my clubs for a new set or get some type of refund?

I’ve long been a fan of TaylorMade, but my confidence in the brand is fading fast. In addition to my irons, I play a hybrid, 5 wood, and 3 wood from your company. Before they started breaking, I’ve loved all of the clubs.

Please let me know how we can address the issues I’m having with these irons.

Thanks!

5 thoughts on “A Message to TaylorMade”

  3. I called TaylorMade this morning and the customer service guy told me the Burner irons have been known to snap for players with a faster swing speed because the shafts are so light. I do have a faster than average swing speed, but I found it interesting that this is a known problem and I’m just know hearing about it. I asked what other options I have instead of sending in the clubs when they break. He said I could send in the entire set of irons and they could replace the shafts with a heavier shaft that shouldn’t snap for me. Haha, yeah right. Be without my clubs for about 3 weeks. I don’t think so. I pushed for more options but that’s all he’d budge. Fuck!

    I’m going to take the latest broken iron in on Wednesday and see if the PGA Tour Superstore can work something out with TaylorMade. If not, I’m going to trade these irons in for something new and it will not be a set from TaylorMade. I’ve been a fan of their equipment for years, so it’s a shame. It’s probably time to move on though.

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