Tag: warranty

Clamp Replacements at Harbor Freight

Nick MomrikLeave a comment

In the post about my DIY clamp storage racks last week I mentioned getting most of my clamps at estate sales. I put together a solid collection that way, with most of the clamps being really old. There was a Pittsburgh sticker and a Harbor Freight price tag on one of the clamps. Knowing they have a lifetime warranty on this stuff, I went in to Harbor Freight with 2 of the clamps which had beat up pads like this…

broken-clamp-pad

The sales associate said, “Yep, we’ll replace them. There doesn’t even need to be anything wrong with them.”

“Really?” I asked. “I have a bunch of these old clamps.”

“Yeah, bring them in and get new ones.”

I rushed home and grabbed the rest of the old clamps.

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In total I had 4 each of the 6″, 12″, and 24″ old clamps. Now everything matches the others I had purchased new from the store.

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Harbor Freight gets a bad rap because their products can be pretty cheap (in price and quality). According to reviews you have to be careful with some of their tools, but these clamps are one of the most recommended products in the store. The almost identical clamps cost 3-4 times as much at Home Depot.

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I like it when a company stands by their products and policies. I haven’t tried it yet, but I’ve heard that Sears does the same type of replacement on Craftsman hand tools.

A Message to TaylorMade

Nick Momrik5 Comments

I just sent the following message to TaylorMade. We’ll see what happens.

Hi,
I have a set of the Burner irons that I purchased almost 2 years ago at the Saginaw Golf Centre in Saginaw, MI. Last September during a round of golf the 6 iron snapped inside the hosel and the head went flying down the fairway on a par 3. The shop called it in and then sent in the club for a free repair. I had my club back in about 3 weeks.

This past Sunday the same thing happened to my 5 iron on a shot just off the fairway. Since I’m out in Phoenix, AZ for a few months I took the club in to the PGA Tour Superstore in Scottsdale. They sent the club in and I expect I’ll get it back in about 3 weeks as well.

I just got home from the driving range, where the same exact thing has now happened to my 8 iron. This is starting to get ridiculous!

Every time I swing the club now I’m afraid something is going to break. I’m sure I could get this club sent in for a free repair as well, but I think it’s time to ask for a different option. How many more clubs out of this set are going to break on me?

Three clubs have now broken in less than 6 months and I’ll be without 2 of them for the next several weeks if I stick to the same repair options. It makes it tough to play golf without a full bag. Is there a way I could exchange my clubs for a new set or get some type of refund?

I’ve long been a fan of TaylorMade, but my confidence in the brand is fading fast. In addition to my irons, I play a hybrid, 5 wood, and 3 wood from your company. Before they started breaking, I’ve loved all of the clubs.

Please let me know how we can address the issues I’m having with these irons.

Thanks!