Today, 13 days after sending my message, I finally got a reply from TaylorMade. If you haven’t seen it, go back and read A Message to TaylorMade. After waiting nearly two weeks, I get the canned response you can read below. The last line way at the bottom is priceless. It’s pretty clear they didn’t take the time to read my message. I’ve spent well over $1,000 on TaylorMade products in the last few years. I expect better customer service. I’ve been a fan of their products for a long time, but I will never spend a dime on something with the word TaylorMade on it again.

Hello,

Thanks for the email.

We would like to opportunity to assist you in the repair or replacement
of your TaylorMade golf club. We offer a two year warranty from purchase
date on all of our clubs with proof of purchase. If your club qualifies
for a warranty, the first step in this process is to take your club to
your nearest authorized golf retailer that carries our product. They
will inspect the club and possibly contact us to begin the warranty
process using their account. To find your nearest authorized retailer,
please visit www.taylormadegolf.com and click  Find a Retailer.

If you are unable to reach a retailer, please call us at 800-888-2582 so
one of our Customer Service Representatives can assist you with an
alternative solution.

Thank you again and we wish you continued success with your golf game!

Best regards,

Andy
TaylorMade – adidas Golf

http://taylormadegolf.com  | http://adidasgolf.com |
http://ashworthgolf.com
We sincerely hope that the quality and speed of our email response
satisfied your expectations.