Last night I walked into the living room and immediately noticed the clock was out on my MOXI (DVR). The device wasn’t getting any power, so I’m guessing the power supply finally died. That’s not all that surprising considering I’ve had it more than 5 years and it is never turned off.
I posted a tweet soon after: “Shit, my MOXI died. I guess I’ll be making a trip to Charter tomorrow for a new DVR. Glad there is nothing good on TV tonight.”
A few minutes later I received a reply from @Umatter2ChtrG. At first I wasn’t sure if it was real or a spammer. Turns out it was real. George informed me that they still have the MOXI DVR, but they don’t carry them in the local offices. I would need a technician to come out and replace the device. This morning we scheduled a tech to stop by on Wednesday morning. Not 30 minutes later I received a call from the local office asking if a tech could stop by tonight instead. Hell yeah!
Now I have another MOXI and I don’t have to deal with the crappy Operating System of their newer DVRs. Chalk me up as a happy customer. If I hadn’t tweeted and Charter hadn’t been listening I’d just be another customer. Thanks Charter!
Nick Momrik 
I don’t understand why a technician had to come to your house? Did they fix the old unit? The MOXI (DVR) looks pretty premium, how much do they run at?
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The MOXI has an internal modem of some sort that needs to be “provisioned” and requires the tech to be here. Old unit was replaced. The menu system is so much nicer on these. I can’t stand using a DirectTV menu or some of the other cable OS menus. I think I pay about $15/month for the DVR rental.
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Good story. I wonder if it will work to ping @Umatter2ChtrG about outages…
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